Our delivery policy states that after placing an order, it will take up to 5 business days to receive your welcome package. Please note that this timeframe may vary depending on your location and shipping method.

If for any reason you have not received your welcome package after the 5-day period, please contact our customer service department immediately. We will be happy to investigate the issue and ensure that your package is resent as soon as possible.

Our customer service team is available to assist you with any questions or concerns you may have. You can reach us by phone or email, and we will respond to your inquiry as soon as possible.